Shipping and Return

Shipping

Delivery

Delivery is within the limits of available stocks.
Delivery of products ordered online is made to the address indicated by the customer.

delivery time

Any delivery time indicated by Moobo is indicative and does not grant the customer the right of termination or compensation in the event of non-compliance with this time, unless otherwise expressly agreed in writing between the parties.
Delivery begins once the customer has fully completed the online ordering process and received electronic confirmation of their order from Moobo.
Exceeding the specified delivery time does not automatically entitle the customer to compensation or termination of the contract, unless Moobo is unable to deliver within a reasonable time, or the parties have agreed otherwise.

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Return (exchange or refund)

Right to retract

The Customer has, in accordance with the provisions of article L 221-18 of the Consumer Code, a withdrawal period of 14 days from receipt or collection of the products to return them to Moobo for a exchange or refund.
Except for personalized products. Each personalized product is made especially for each customer after confirmation of their order. In the event of an order for products whose manufacturing is carried out specifically, the Customer cannot request the cancellation of his order in accordance with article L 221–28 of the Consumer Code, which excludes the possibility for the Customer to take advantage of his right of withdrawal.
The consumer must notify their right of withdrawal by email on shop[@]moobo.fr. After receipt by the customer from our customer service department approving the return, the items must be returned to the following address: Moobo, 14 rue Gustave Eiffel, 49430 Durtal.

Exchange and return

Exchange or return is only possible if the following conditions are met:
the exchange or return takes place within 14 days following purchase upon presentation of the original invoice;
the product is returned in its original packaging;
the product has not been used and/or is in good condition;
the product is not a personalized product.

Return and/or refund costs

Return costs will be the sole responsibility of the Customer.
As part of a return and refund request. If your return is approved, we will issue a refund to your credit card (or original method of payment). We will only refund the price of the products. Shipping and return costs are the responsibility of the customer.